Frequently Asked Questions

Shipping times vary depending on the shipping method chosen and the destination of the package. We offer standard shipping, which usually takes 2-4 weeks, and expedited shipping, which usually takes 7-10 business days. Please note that shipping times may be longer during peak holiday seasons or due to unforeseen circumstances such as weather delays or carrier disruptions.

Yes, we offer international shipping to select countries. Shipping times and fees may vary depending on the destination. Please note that any customs duties or taxes imposed by the destination country are the responsibility of the customer.

Yes, once your order has been processed and shipped, you will receive a tracking number that you can use to track your package.

We offer free standard shipping on all orders. If you require faster shipping, we offer premium shipping methods for a flat fee. Shipping fees may vary for international orders.

If your package is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to investigate and resolve the issue.

If your order has not yet been shipped, we may be able to change your shipping address. Please contact us immediately to request a change. If your order has already been shipped, we are unable to change the shipping address.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can use this tracking information to track the status of your package.

Yes, we offer expedited shipping for an additional fee. Please select the expedited shipping option at checkout if you require faster shipping.

We offer store credit for returns of unused products in their original packaging within 14 days of purchase. All shipping costs are at the customer's expense. Once approved, you will receive an email with the credit value added to your account, which is valid for 12 months and can be used towards your next purchase. We only offer refunds for items with manufacturing faults, and the customer is responsible for return shipping costs. Please contact us at alphafit.hongkong@gmail.com with any questions or concerns.

To return an item, email us at alphafit.hongkong@gmail.com. We will provide you with instructions on how to return your item(s) and provide you with the return address and any further instructions. Carefully package your items and use a carrier with tracking information. Allow 5-7 days for your return to be processed. Please note that there are no returns or exchanges on sale items for change of mind purchases.

Yes, customers are responsible for return shipping costs unless the item(s) received are damaged, defective, or incorrect.

Once we receive your returned item(s), we will process your refund or exchange within 7-10 business days. Please note that it may take several additional days for the refund to appear on your account, depending on your bank or credit card provider.

If you receive a damaged, defective, or incorrect item, please contact our customer service team immediately. We will provide you with instructions on how to return the item(s) and issue a replacement or refund.

We accept all major credit cards and PayPal.

Yes, we use SSL encryption to protect your payment information. Your payment details are never stored on our servers and are transmitted securely to our payment processor.

You will be charged for your order at the time of checkout.

If your payment is declined, please check with your bank or credit card company to ensure that your payment information is correct and up to date. If the issue persists, please contact us for further assistance.

To create an account on our website, simply click on the "Log In" link at the top of the page. From there, you can sign up with your facebook or Google account, or create an account with email. You will then receive a confirmation email with instructions on how to activate your account.

To reset your password, click on the "Forgot password?" link on the login page. You will then be prompted to enter your email address associated with your account. You will receive an email with instructions on how to reset your password.

To update your account information, log in to your account and click on the "My Account" link. From there, you can update your shipping address, payment information, and other account details.

To view your order history, log in to your account and click on the "My Orders" link. From there, you can view your order history and track the status of your current orders.

Yes, you can save items to your wishlist by clicking on the "Add to Wishlist" button on the product page. You can access your wishlist by clicking on the "My Wishlist" link in your account.

To leave a product review, log in to your account and navigate to the product page. You will see an option to leave a review and rating for the product. Your feedback is greatly appreciated and helps us improve our products and services.

Our privacy policy outlines how we collect, use, and protect your personal information. We take your privacy seriously and do not share your information with third parties without your consent. You can read our full privacy policy on our website.

Yes, you can subscribe to our newsletter to stay up to date on our latest products, promotions, and news. Simply enter your email address in the newsletter subscription box on our website.

You can contact customer service by emailing us at alphafit.hongkong@gmail.com. Our customer service team is available to assist you with any questions or concerns you may have.

We occasionally offer special discounts and promotions to our customers. Please check our website or subscribe to our newsletter to stay up to date on our latest offers.

At Alpha Fit, we offer a wide range of high-quality fitness equipment, including premium workout gear and stylish home gym equipment. Our selection includes everything from weight training to yoga and pilates accesories. We are committed to providing our customers with the best possible fitness equipment to help them achieve their goals, both inside and outside of the gym.